Proactive Care for Modern Infrastructure
Modern digital businesses cannot afford even a few minutes of downtime. kSemin’s 24/7 Managed Support goes beyond traditional troubleshooting. We provide a proactive service layer that identifies bottlenecks, predicts potential failures, and optimizes resources before issues impact your end-users.
What We Offer
Continuous Monitoring
Real-time tracking of CPU, memory, network, and application health using industry-leading tools like Prometheus and Grafana.
Incident Management
Fast response times (SLA-backed) for critical issues, with a clear escalation matrix to our senior engineering team.
Comprehensive Support Layers
- L1/L2/L3 Support: Tiered support levels to handle everything from basic queries to complex architectural debugging.
- Infrastructure Patching: Keeping your OS and applications updated with the latest security patches without disrupting service.
- Backup & Recovery: Automated daily backups and tested Disaster Recovery (DR) protocols to ensure data integrity.
- Performance Tuning: Regular health checks to optimize your cloud spend and application speed.
Transparency through Observability
We don't just fix problems; we provide you with the data to understand your system's health. Our managed support includes monthly reporting, capacity planning, and post-mortem analysis of any major incidents to prevent future occurrences.
